Facilicom Cleaning Services has reported a growth of 17 per cent on the previous year, takings its turnover to £37.5 million – almost doubling its net profit in both percentage and monetary terms.
Record results were achieved by the company’s commercial department, with growth supported by a number of contracts awarded in the second half of 2015, and being operational throughout the year.
As clients expect operational excellence at a competitive price, Facilicom says it “believes it has the systems to accurately measure its results which, combined with highly skilled and well trained management, leads to continuous improvement in productivity levels and high service standards”.
Jan-Hein Hemke, Facilicom UK Managing Director, commented:
“It is our belief that customers consider a clean building as a given, and rightly so. Therefore, we need to distinguish ourselves from our competition through our service delivery. At Facilicom we develop a unique solution for each of our clients by gaining a thorough understanding of their requirements, needs, and wants.”
The development of the National Living Wage (NLW) has had a significant influence on the cleaning industry, which saw an increase of 10.7 per cent between October 2015 and April 2016. As a company which strongly supports the NLW and is part of the leadership group of the Living Wage Foundation, Hemke added:
“We believe the trend in wage rates is desirable from a social point of view and our results show that it does not have to be detrimental to business success. The outlook for the coming years is that there will be considerable further increases in the pay rates. As a Living Wage Service Provider we are less affected than some companies as many of our staff members are already paid the Living Wage.”
Facilicom says it expects the wage rises to increase the pace of technology development and other innovations in service delivery in the cleaning industry alongside an increasingly skilled workforce.