Julius Rutherfoord & Co has published a Best Practice Guide To Expert Management for those within the cleaning and facilities management sectors.
Entitled ‘Expert Management of People and Places,’ the guide from the secure commercial cleaning specialists emphasises the importance of researching and understanding client needs and nurturing staff talent in order to provide exceptional standards.
Managers must be experts in a range of areas including business organisation, planning, budgeting, staffing supervision and communication, as well as how to measure performance, and problem-solving should results not go to plan.
Insight as to as to what expert management looks like includes:
- Making management supervision a culture of habit
- Ensuring workforce excellence through training and personal development
- Use of technology to improve the management and transparency of service
- Managing sites safely and securely, and protecting people and places
Caroline Hutchins, Operations Director at Julius Rutherfoord & Co said: “When organisations outsource services, they must be secure in the knowledge that the service provider will support their success by providing exceptional standards.
“Managers must drive a culture of innovation and have the leadership qualities to grow the most effective team. We’re passionate about expert management and support for our staff, to raise professional standards and deliver a first-class service for our clients.”
To download the guide please click here.