9 CHTMAG.COM MARKET TENDERS SPONSORED FEATURE CLEANING HYGIENE TODAY OCTOBER 2015 Last but not least, the software flags up to the payroll department when additional hours allocated to an employee, either as a result of a longer shift or because of variation work, will take the employee over the threshold in that period and trigger an increased ERS NIC payment. TEMPLACMS IN ACTION AT REGULAR CLEANING SERVICES AND DOC CLEANING Striking examples of how a clearer understanding of the issue has benefitted TemplaCMS clients in real life are Lewisham’s RCS and Epping’s DOC. Julian Lingham, RCS’s FD explains, “Pre- CMS we factored in 5% as our uplift on wages to protect against ERS NIC. Actual site level stats subsequently showed this is to be closer to 1.5%, as a result of which we have done two things: firstly we have become more competitive in new tenders and secondly, as part of our bid to develop sustainable, long term cleaning contracts with existing clients, we were able in some cases to return savings to them and in others to improve cleaners’ wages”. Meanwhile at DOC Cleaning, General Manager Jamie Bull explains, “At DOC, analysis of this issue using TemplaCMS showed that we were not recouping the full cost of ERS NIC when submitting tenders, resulting in us overspending our Employers NIC budget by more than 50% over a twelve month period. Obviously we now factor in the accurate figures to our costings and so the challenge has become about finding efficiencies in other areas to ensure we stay competitive.” HOW DOES TEMPLACMS ADDRESS THE MANY CHALLENGES OF CONTRACT CLEANING? Cleaning contractors face five major frustrations: ÍÍ Lack of budget control, especially within pay, holiday, national insurance and materials usage ÍÍ Unable to analyse profitability at task, site or client level ÍÍ Unwieldy and unreliable processes for managing and invoicing ad hoc work and consumables ÍÍ Duplication as a result of poor integration with accounts packages or reliance on MS-Excel ÍÍ Poor implementation of quality audits and therefore effective presentation of KPIs to clients The fundamental issue at the root of these problems is multiple unconnected systems. With many systems used to store data and manage a cleaning company’s different business processes, it is often difficult to guarantee the accurate completion of transactions or to effectively analyse their results. TemplaCMS resolves this problem by centralising all contract data in a single database. The software’s seventeen business modules then use this single data resource to process and analyse your internal and external transactions in a consistent way, using the single accurate version of the data. One version of the truth! The diagram shows how different stakeholders interact with the software. A built-in document management and workflow system allows users to perform, distribute and authorise the many routine tasks necessary to meet the daily demands of your company and clients. For further information please contact us on: templacms.co.uk +44 (0)1732 832888 businessteam@templa.com
Cleaning Hygiene Today October 2015
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