INDUSTRY INSIGHT WWW.CHTMAG.COM NEWS Cleaners are experiencing an extremely busy start to the year with a spike in calls, according to figures released by telephone answering service, Moneypenny. The company’s PAs, which look after the telephone calls for hundreds of cleaners in the UK, saw a 35 per cent increase in business calls in January, in a like-for-like comparison compared with calls in December. The busiest day of the year for business calls to cleaners and cleaning contractors was Tuesday 10th January, with a 112 per cent increase in calls compared with the previous three Tuesdays. Laura Lloyd, new business manager at Moneypenny commented: “It’s 4 FEBRUARY 2017 CLEANING HYGIENE TODAY encouraging to see the cleaning trade experience this surge in activity and interest so early on in the year. Whilst we know the demand for their services is there, it does suggest, that although many cleaners have call answering in place, there will be many more who are letting vital business calls go unanswered – therefore missing out on customers. “We discovered recently that 69 per cent of callers don’t leave voicemail messages when they can’t get through to a tradesman, and will instead hang up. This could be having a huge impact on their revenue. So, given the high call volume for cleaners this year already, plugging the gap should be firmly on their agenda for 2017.” Contract cleaning business, Julius Rutherfoord, has been selected by Battersea Power Station Estate Management Company to provide a full range of specialist cleaning and soft FM services for phase 1 of the Battersea Power Station regeneration project. The Circus West Village cleaning contract was awarded to Battersea-based Julius Rutherfoord through Broadgate Estates, after presenting a bespoke and carefully thought-out solution aimed at delivering the ‘Beyond Expectation’ service levels demanded by residents, commercial tenants and visitors. The 24/7 contract incorporates a broad range of cleaning and facilities management services, including core cleaning, cleaning of the public realm, management of onsite waste, portering, winter maintenance and window cleaning. Services provided by Julius Rutherfoord will also include additional cleaning based around special events. The £9 billion Battersea Power Station redevelopment is one of the largest projects underway in the UK today. The Power Station was decommissioned in 1983, and the overall project will see it and the surrounding area redeveloped into a whole new London district. The Battersea Power Station project is the cornerstone of the wider regeneration area of Nine Elms, which will become an exciting destination in central London offering 20,000 new homes, 25,000 new jobs, new schools, parks, culture and the arts. Circus West Village, which forms the first phase of the Battersea project has seen the construction of 865 residential properties located between the iconic Power Station and Battersea Park. This first phase also includes shops, offices, leisure and hospitality areas and a new events space and Village Hall. Cleaning chemicals manufacturer, Greyland, has announced that they start the New Year with two new ISO standards after being awarded the ISO 9001:2015 Quality and ISO 14001:2015 Environmental standards. Last year, Richard Dyson, Greyland’s managing director made the strategic decision to upgrade its ISO 9001 Quality Management System to the latest ISO 9001:2015 standards and obtain the prestigious ISO 14001 Environmental Standard. He said: “The Greyland quality team spent the last year providing organisational guidance in relation to the certification requirements and working with our management team we upgraded our procedures to the new standards. “After reviewing our quality and environmental management systems, our third-party auditors from The British Assessment Bureau concluded that Greyland’s management systems met all of the updated requirements and certified our organisation to the new ISO 9001:2015 and ISO 14001:2015 standards.” The new ISO standards include an increased focus on continuous improvement, which helps ensure a more integrated focus on improvement with a specific focus on improving Greyland’s distributor partnerships and end-user customer satisfaction. Leadership and management commitment are also new areas of increased focus. JULIUS RUTHERFOORD SCOOPS BATTERSEA POWER STATION CLEANING DEAL GREYLAND SECURES NEW ENVIRONMENTAL AND QUALITY STANDARDS CLEANERS ARE SEEING A SURGE IN BUSINESS CALLS
CHT February 2017
To see the actual publication please follow the link above