Peartree rolls out AI-powered multilingual training for frontline cleaning teams
New AI-powered briefings, microlearning modules and explainers aim to make health and safety, technical training and company values more accessible to Peartree’s multilingual workforce
Peartree Cleaning, one of the UK’s leading providers of commercial cleaning and facilities solutions, is rolling out an AI-powered multilingual training programme designed to improve how frontline cleaning teams access and engage with essential information, from health and safety to technical knowledge and company values.
Using AI technology, Peartree is converting its existing toolbox talks into short briefings led by an AI-generated presenter, which colleagues can watch in their preferred language. The technology supports more than 160 languages, with Spanish and Portuguese expected to be among the most widely used across Peartree’s workforce.
With many of its colleagues coming from South America, Peartree recognised the need to move beyond traditional written toolbox talks, which can present challenges for colleagues whose first language is not English.
The programme will include 28 briefings converted from existing toolbox talks, 24 core training modules and a series of bespoke explainers, covering subjects ranging from chemical handling and safe use of equipment to technical procedures and company culture, all of which colleagues can revisit as often as needed.
The briefings, microlearning modules and explainers are being integrated into Peartree360, the company’s established digital management platform, which supports cleaning operations, performance monitoring and communication across its client portfolio.
Managers can track which colleagues have accessed and completed each module. Peartree is also developing identity checks to confirm that the right colleague has completed each module, alongside question-and-answer functionality to help identify where further explanation or support may be needed.
One Colombian colleague who watched a briefing delivered in Colombian Spanish commented on how natural and familiar the language sounded, highlighting the value of communicating with colleagues in a way that feels relevant to them.
Stuart Conroy, Commercial Director at Peartree Cleaning, said: “Traditional training methods have an important role in compliance and education but asking someone to read a document and sign it doesn’t necessarily mean they’ve understood the information. That’s particularly relevant in a business like ours, where we have colleagues from many different countries and English isn’t always their first language.
“We want everyone to have the same opportunity to understand the information they need to work safely and feel part of our company culture, whatever language they speak. Being able to watch a short briefing in their own language, and go back over it whenever they need to, makes that information much more accessible.
“This isn’t about replacing managers or removing the personal element of training. It’s about improving the employee experience, giving colleagues greater confidence in what they’re learning and making sure everyone has access to the same information and opportunities to develop.”
Ten modules are already live, with 300 colleagues using them so far. The full programme is due to be in place by 1st January 2027.