Churchill is investing significantly in technology. It has integrated its Mo:dus system with Eurostar to provide complete visibility of performance and productivity, and a new state of the art Uber style app for the minibus service to improve customer and user experience.
A new management team has been employed, including a dedicated QHSE partner to maximise focus on safety and competency. Churchill have worked with Eurostar to implement an open book reporting system to manage costs as the sector recovers from the impact of Covid.
Sustainability is a key issue for Eurostar and Churchill will be recovering as much recyclable waste from trains as possible, moving to chemical free cleaning where possible & introducing electric 8 seat vehicles for the minibus service.
Loredana Nistor, Train Presentation Manager at Eurostar International, said: “At such a critical time for our industry we needed a partner with a strong track record of excellent cleaning and hygiene work. Churchill impressed us throughout the tender process, from its commitment to sustainability through to its use of data. Hiring a transition manager to bridge the period between our previous supplier and Churchill has been greatly appreciated and we’re confident that Churchill will help us maintain the excellent standards our passengers expect
Antony Law, Managing Director at Churchill, added: “The Eurostar brand is synonymous with quality, and we’re delighted to have started this partnership. We’re using the full range of tools at our disposal to deliver an excellent service, including PRISM, Mo:dus and of course our highly trained cleaning operatives. We look forward to supporting Eurostar in helping passengers travel in comfort and safety.”