Protecting Ekte’s staff and customers with GermErase 24HR

Following the success of the GermErase launch earlier this year, the breakthrough British brand has recently launched a new Covid-busting product range, GermErase 24HR.

The powerful new, scientifically-proven disinfectant destroys bacteria, viruses, and fungi, including the SARS-CoV-2 virus, in under 30 seconds. It offers up to 99.999% efficacy against pathogens, and delivers a residual effect for 24 hours on surfaces and between washes on hands.

Distributed by Denis Rawlins Ltd, the product forms a vital part of the cleaning specialist’s ‘Remove, Improve & Protect’ cleaning strategy, providing long-lasting protection against reinfection, post-clean.

Here, we share how GermErase 24HR has been keeping staff and customers at London’s Ekte Nordic Kitchen safe during the pandemic:

Ekte Nordic Kitchen is a Nordic-inspired restaurant situated along the Bloomberg Arcade right in the heart of Bank. In the context of managing staff and guest safety through the COVID-19 pandemic, Ekte was looking to simplify the front of house cleaning and sanitising protocol by replacing surface disinfectant and hand sanitiser with one product.

The principal objective was to find a product that offered the maximum efficacy while being pleasant to use, kind to skin and entirely odourless so that it would not impact the customer’s experience in any negative way. It was also important to maintain its high environmental standards therefore they wanted a product that would minimise the chemical footprint and the use of virgin plastic.

The Trial

Ekte selected GermErase 24HR, a multi-purpose product that offers high efficacy to sanitise and protect both surfaces and skin.

GermErase visited the restaurant to train the staff on how to use the product and explain the principal differences from their existing product. The demonstration showed how to use the product in a trigger spray on all touchpoints and surfaces including tables, chairs, door handles, and blankets, and how to dispense from a foamer pump to sanitise hands.

The product was delivered ready-for-use in convenient, stackable five litre bottles, which could then be decanted into refillable 750ml trigger sprays for surface use and 600ml bottles with foaming heads for customers and staff to use on their skin.

The 24-hour protection meant that it only needed to be used once before the restaurant opened as part of the preparation for the day. Each morning surfaces were sprayed, wiped to ensure even distribution of the product, and allowed to dry. This ensured that every treated surface could be guaranteed free of germs for the following 24 hours.

Between customers, tables could now be sprayed and wiped with either water or a mild detergent solution to remove debris, instead of requiring further sanitiser product. This minimises the use of chemicals and ensures odours do not interfere with the customers’ enjoyment of Ekte’s delicious menu.

Foamer pumps around the restaurant and in the washrooms allowed staff and customers to sanitise their hands and protect their skin between washes.

The Outcome

• Customers liked the non-sticky feeling of the sanitiser and felt comforted by the notices informing them the restaurant was thoroughly cleaned.
• Staff preferred the simple cleaning procedure and felt safer. Moreover, they did not suffer from the problem dry skin they had when using alcohol gel continuously.
• Management felt that they had done as much as possible to make customers and staff safe and were delighted to have found a product with a lower environmental impact as well as offering the efficacy and protection they needed.

Fernanda Crestani Vargas, General Manager, said: “I have been delighted with the new product, which simplifies our cleaning routine and has made such a difference to the staff, who were not keen on having to use drying alcohol gel on their skin all day. We can offer our customers total confidence that Ekte is free of COVID and any other germs without having to spray constantly or use unpleasant, dangerous chemicals.”

Soren Jessen, proprietor, added: “My top priority is to ensure that our guests have a wonderful experience and enjoy delicious food and wonderful service in a convivial environment without having to worry about anything else. Using GermErase we can all relax and stay focused on all the things that make Ekte and our sister restaurant, 1 Lombard Street, so special.”

Denis Rawlins will be showcasing GermErase 24HR, as part of its ‘Remove, Improve and Protect’ cleaning strategy, at The Cleaning Show between the 2nd and 4th November (Stand D31).