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Incentive QAS in Kent and Essex Police contract renewal

Kent and Essex Police have re-awarded Incentive QAS, leading commercial cleaning specialists, with a new four-year contract following a competitive retender process.

Incentive QAS has held this contract since 2004 and the new term will take its relationship with Kent Police to over 20 years.

Under the agreement Incentive QAS will continue to provide cleaning, washroom, consumables supply, window cleaning and emergency response cleaning for all police premises throughout both counties, 365 days per year. The revised contract will involve an enhanced specification to increase standards across the busier locations such as police stations with custody suites. There will also be an introduction of a 24/7 help desk service to meet new, enhanced SLA’s for call outs.

Incentive QAS will be responsible for the recruitment of additional emergency response operatives, and the cleaning and maintenance of additional eco-friendly vans on the road to meet the increased service requirements.

One of the standout features in the Incentive QAS offering was its latest introduction of the mpro5 contract management system. This platform will communicate with emergency response cleaning staff as and when call outs are logged and all jobs can be closed down in the app upon completion in order to demonstrate compliance with the new SLA’s. Mpro5 will also be utilised for proof of attendance in remote locations and cleaning audits, as well as client reporting and PPM scheduling.

Incentive QAS currently oversees commercial cleaning for police stations in Margate, Canterbury, Folkestone, Maidstone, Tonbridge, Clacton, Colchester, Harlow, Grays, Southend and Basildon.

Suzanne Barnes, Performance and Compliance Co-ordinator at Kent and Essex police said: “We were delighted to award Incentive QAS with a contract renewal following a very competitive tender process.  Throughout the recent pandemic they have consistently delivered a fantastic service, often under very difficult circumstances.  Their commitment to innovation and improving their service with the added benefit of vast historical knowledge meant that they will be able to meet the additional requirements that the revised contract will include.”

Jamie Wright, Managing Director, Incentive QAS commented: “We were extremely pleased to win this significant contract.  Holding a contract for over 20 years is a real testament to our staff and the continued high standards that they deliver. We are always looking for innovative solutions for our clients enabling us to continuously improve our service delivery.  The introduction of mpro5 means our teams can utilise their time more productively and ultimately provide a more efficient cleaning service.”


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